Change to policy re non-delivery claims
Is the policy effective the date of the email announcing it? If not, when is it effective?The policy states that "the seller must provide valid delivery confirmation or tracking at the time the order...
View ArticleRe: Change to policy re non-delivery claims
Hi dj, Yes, it is effective now. You can enter the d/c or tracking on the Seller Hub after the order is marked shipped or filled and our systems will update. You must enter the number on the Seller...
View ArticleRe: Change to policy re non-delivery claims
So I guess it the FREE BOOKS FOR SLACKERS Policy. Alibris REFUSES to fully reimburse for even actual postage and now you want to force us to buy DC out of our own pocket. And I guess Albris's...
View ArticleRe: Change to policy re non-delivery claims
Hi M5, Thanks for your post. We are not forcing you to buy d/c or tracking. Nothing has changed with regard to that part of the policy. If you have it, you are protected. If you don't, you aren't....
View ArticleRe: Change to policy re non-delivery claims
As usual, I find myself skeptical of this change. But... since Alibris has also recently taken steps to help the search engine (rolling up page-hoggers) I am optimistic about how the rest of the year...
View ArticleRe: Change to policy re non-delivery claims
But NOW, you are requiring for us to spend the extra time and money to enter it into the site BEFORE the customer claims it is missing. If we don't, then when they say they didn't receive it and we...
View ArticleRe: Change to policy re non-delivery claims
Hi M5, I'm pretty sure that if you were to get a non-delivery claim between now and when our database is fixed that we would cut you some slack. In fact, we always cut you and all our sellers quite a...
View ArticleRe: Change to policy re non-delivery claims
You miss the point. I have to take time out of my day to repeatedly check to see if the site is finally up. Time that can be spent on selling projects. Seems every policy coming out of corporate...
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